UP DGP Rajeev Krishna Links Police Postings to Complaint Disposal; Sets Strict 60-Day and 90-Day Investigation Deadlines
In a major directive aimed at strengthening accountability and improving public trust in policing, Uttar Pradesh Director General of Police (DGP) Rajeev Krishna, a 1991-batch IPS officer, has announced that the quality of public complaint disposal will directly influence postings at police stations and outposts across the state.
The announcement was made during a comprehensive virtual review meeting held from police headquarters, attended by zonal ADGs, Range IGs and DIGs, Police Commissioners, SSPs, and SPs. The meeting covered grievance redressal, investigation timelines, road safety campaigns, and technology-driven policing reforms.
88 Police Units Reviewed
As part of the exercise, 88 police units — including districts, commissionerates, and zones — were reviewed as independent administrative units. The review focused on law-and-order performance, complaint disposal, and investigation quality, ensuring uniform policing standards across Uttar Pradesh.
Complaint Disposal to Influence Postings
DGP Krishna emphasized that preventive policing begins with effective complaint resolution before matters escalate into FIRs. He directed that officers who demonstrate efficiency in grievance handling will be given preference in key field postings. This marks a shift toward performance-driven station-level functioning, where complaint management becomes a measurable indicator of an officer’s suitability for leadership roles.
40% Complaint Reduction Target
Soon after assuming office, Krishna had set a target of reducing public complaints by 40 percent across districts. According to the latest assessment, the state has shown significant improvement, with a visible decline in grievances. Police headquarters considers this a positive outcome of field-level interventions.
Strict Deadlines Under BNSS
The DGP also issued clear timelines for investigations under the Bharatiya Nagarik Suraksha Sanhita (BNSS):
General criminal investigations must be completed within 60 days.
Serious crime investigations must be completed within 90 days.
These deadlines are intended to reduce pendency and improve investigation quality. Senior officers have been tasked with monitoring compliance closely.
Statewide Campaign for Timely Investigations
A special campaign is underway to improve both the quality and speed of investigations, focusing on:
Timely filing of case reports,
Better evidence collection,
Stronger supervision of investigating officers,
Reduction in delays.
Krishna stressed that faster disposal must go hand-in-hand with improved investigation standards.
Senior Officers to Intensify Supervision
To ensure accountability, senior officers have been directed to:
Conduct regular orderly room inspections,
Review pending investigations frequently,
Supervise field officers directly,
Ensure quality disposal of cases within prescribed timelines.
Technology and Road Safety Reviewed
The meeting also reviewed:
Online complaint disposal systems,
Use of the Yaksha App for digital policing,
District-level law-and-order performance,
Progress under the Zero Fatality District (ZFD) campaign, which aims to reduce road accident deaths through stricter traffic enforcement.
Targeting National Top Rank
Currently, Uttar Pradesh ranks third in the Centralised Ranking and NCL Dashboard maintained by the Government of India. The DGP has set a target for UP Police to secure the top national rank, particularly in complaint disposal and investigation efficiency.
Why the Directive Matters
Linking complaint disposal to police postings is a significant administrative reform because it:
Encourages preventive policing,
Rewards officers with strong grievance-handling records,
Reduces unnecessary FIR escalation,
Improves public trust in police stations,
Makes postings more performance-driven.
This directive is expected to reshape field-level policing across Uttar Pradesh, making accountability and complaint resolution central to police administration.
