Rajasthan IAS Rohit Gupta Reviews 181 Helpline; 98.8% of Food Department Complaints Resolved
Rajasthan Food Secretary Dr. Rohit Gupta has reviewed the performance of the Rajasthan Sampark 181 helpline, interacting directly with complainants and directing district officials to ensure the timely distribution of foodgrains. The department has disposed of nearly 2.89 lakh of the 2.92 lakh complaints registered so far, recording a disposal rate of approximately 98.8%, with an average resolution time of 12 days.
Rajasthan IAS officer Dr. Rohit Gupta reviewed public grievances concerning food distribution during his visit to the Rajasthan Sampark 181 Helpline Centre on November 12, 2026. During the interaction, he connected with complainants and district logistics officers through video calls to assess ground-level difficulties and ensure that eligible beneficiaries receive their entitled ration without delay.
Gupta, who serves as Secretary of the Food, Civil Supplies and Consumer Affairs Department and Chairman and Managing Director of the Rajasthan Renewable Energy Corporation (RREC), also instructed officials to take appropriate action against ration dealers who had failed to distribute foodgrains to beneficiaries during the previous month.
According to the figures presented during the review, the department has resolved approximately 2.89 lakh of the 2,92,542 grievances registered with it, translating into a disposal rate of around 98.8%. The average time taken to resolve a complaint is 12 days.
However, the review also highlighted the need to improve the quality of grievance redressal, with 74.09% of complainants in verified cases expressing satisfaction with the action taken.
IAS Rohit Gupta Interacts Directly with Ration Beneficiaries
During the interaction, Gupta spoke to complainants from different districts to understand the difficulties they were facing in accessing their foodgrain entitlements.Several beneficiaries raised concerns about delayed ration distribution, non-receipt of foodgrains for extended periods and discrepancies in the quantities supplied by ration dealers.
Among the cases discussed were:
* Shahid Khan, Khairthal-Tijara: He complained that the ration shop was not opening on time, resulting in delays in distribution. Gupta assured him that the ration would be provided on the same day.
* Rohit Kumar, Karauli: He informed the officer that he had not received his ration for four months. Gupta directed the District Logistics Officer to obtain the distribution details from the concerned dealer.
* Laxman Meghwal, Chittorgarh: He reported receiving less than his entitled quantity of foodgrains.
* Sunita, Alwar: She also complained that she had not received ration for four months.
Gupta directed the concerned district authorities to examine these complaints and take necessary corrective measures to ensure that eligible beneficiaries are not deprived of their entitlements.
District Officials Directed to Strengthen Monitoring of Ration Dealers
Emphasising the importance of accountability in the public distribution system, Gupta instructed all District Logistics Officers to maintain regular communication with ration dealers and closely monitor their distribution performance.
The directions included holding periodic meetings with ration dealers, maintaining updated distribution records, tracking the performance of individual vendors and ensuring that eligible families receive their full foodgrain entitlements within the stipulated time.
He also called for appropriate action against dealers found violating distribution requirements or failing to provide ration to beneficiaries.The emphasis was on strengthening monitoring at the district level, addressing distribution-related complaints promptly and ensuring greater accountability among officials and ration dealers.
IAS Rohit Gupta Reviews AI-Based Rajasthan Sampark Facility
During the visit, Gupta also took stock of the artificial intelligence-based facility available on the Rajasthan Sampark portal. Describing the feature as a useful and citizen-friendly initiative, he noted its potential to make grievance registration and monitoring more convenient for the public.
The Rajasthan Sampark platform serves as a centralised grievance redressal mechanism through which citizens can register complaints concerning various government departments and track their progress. The toll-free helpline, 181, enables people to bring administrative and service-delivery issues to the attention of the concerned authorities.
Who Is IAS Dr. Rohit Gupta?
Dr. Rohit Gupta is a 2006-batch IAS officer of the Rajasthan cadre. He holds a B.Tech. degree in Electrical Engineering, a Master’s degree in Public Policy and a Ph.D. in Public Affairs from Princeton University.
Throughout his administrative career, Gupta has served in several important positions in the Rajasthan government, gaining experience in district administration, financial management, industrial development and renewable energy.
His previous assignments include:
* District Collector, Churu: October 2012 to February 2014.
* District Collector, Pali: February 2014 to May 2015.
* District Collector, Udaipur: May 2015 to May 2017.
* District Collector, Kota: May 2017 to May 2018.
* Secretary, Finance Department (Budget): August 2022 to July 2024.
* Commissioner, Industries and Commerce: July 2024 to November 2025.
* Chairman and Managing Director, Rajasthan Renewable Energy Corporation: Appointed in October 2026.
His diverse administrative experience spans key areas of governance, public finance, industrial policy and renewable energy development in Rajasthan.
