Rajasthan Government Deploys 35 Senior IAS Officers to 181 Sampark Helpline for Expedited Grievance Redressal Under CM Bhajan Lal Sharma’s Initiative
Special Administrative Drive Launched in Rajasthan
The Government of Rajasthan has initiated a special administrative campaign to accelerate grievance redressal across the state. As part of this drive, 35 senior IAS officers have been deputed to the 181 Sampark Helpline, a move designed to ensure faster resolution of citizen complaints. The initiative is being spearheaded under the leadership of Chief Minister Bhajan Lal Sharma, who has emphasized accountability and transparency in governance.
Senior IAS Officers to Handle Calls Directly
According to directives issued by Chief Secretary V. Srinivas, officers holding positions from Secretary to Additional Chief Secretary (ACS) will be stationed at the 181 call centre located in the state Secretariat. Each officer is mandated to personally interact with citizens and attend to a minimum of 10 calls daily, thereby gaining first-hand insight into public grievances and ensuring immediate solutions wherever possible.
The campaign will remain operational from March 4 to April 28, marking a concentrated effort to clear long-pending cases.
CM’s Direct Monitoring of Complaints
In recent weeks, Chief Minister Bhajan Lal Sharma has personally visited the 181 call centre, reviewed complaints, and interacted with callers to assess the functioning of the grievance redressal mechanism. He has also conducted public hearings at the Chief Minister’s Residence, reinforcing his commitment to resolving citizen concerns.
Several senior officers, including Additional Chief Secretaries Abhay Kumar, Aparna Arora, Shikhar Agarwal, Sandeep Verma, Kuldeep Ranka, and Sreya Guha, are actively participating in this initiative to strengthen administrative accountability.
Focus on Long-Pending Complaints
Under the directive, each deputed officer must identify at least 10 long-pending but easily resolvable complaints from the Sampark portal and ensure their closure. Common grievances often relate to certificates, electricity supply, water issues, and sanitation, which have historically remained unresolved for extended periods, causing public dissatisfaction.
Officers are required to submit detailed reports after each visit, documenting the number of complaints resolved and providing recommendations to improve the grievance redressal system.
Expected Outcomes
This initiative is expected to:
Enhance transparency in governance.
Strengthen administrative accountability.
Improve efficiency in addressing citizen concerns.
Build greater public trust in the grievance redressal mechanism.
By involving senior IAS officers directly in the process, the Rajasthan government aims to set a benchmark for responsive and citizen-centric administration.
