Punjab Police Goes Digital: DGP Gaurav Yadav Launches Upgraded Saanjh Citizen Portal, Flags Off 93 E-Scooters for Women Personnel
Punjab DGP Gaurav Yadav launched the upgraded Saanjh Citizen Portal with 14 new citizen-focused features, including Aadhaar-enabled eKYC services, and flagged off 93 electric scooters for women police personnel under Mahila Mitra and Women Help Desk initiatives.
Punjab Police Unveils Enhanced Saanjh Citizen Portal to Improve Public Services
Phillaur (Punjab): In a major push toward digital governance and citizen-friendly policing, Punjab Police has launched a significantly upgraded version of its Saanjh Citizen Portal, introducing a host of new features designed to make police services faster, simpler, and more accessible for the public.
The upgraded platform was unveiled by Gaurav Yadav at the Maharaja Ranjit Singh Punjab Police Academy in Phillaur on Wednesday. The launch marks another milestone in Punjab Police’s ongoing modernization programme, which seeks to leverage technology to improve service delivery and strengthen public engagement.
Alongside the portal launch, the Punjab Police chief also flagged off a fleet of 93 electric scooters that will be used by women police personnel working under the Mahila Mitra initiative and Women Help Desks across the state.
The twin initiatives underscore the department’s commitment to digital transformation, community-oriented policing, and women’s safety.
Saanjh Portal Gets Major Technological Upgrade
The revamped Saanjh Citizen Portal has been equipped with 14 new features aimed at enhancing the overall experience for citizens seeking police-related services.
Punjab Police officials said the new additions have been carefully designed to simplify interactions between the public and law-enforcement agencies while reducing procedural hurdles.
One of the most significant upgrades is the integration of Aadhaar-enabled Electronic Know Your Customer (eKYC) verification, which is expected to streamline several police verification and certification processes.
The new system is likely to reduce paperwork, minimize delays, and allow citizens to complete important verification procedures more conveniently through digital channels.
Dedicated Services Introduced for Senior Citizens
Recognizing the unique needs of elderly residents, Punjab Police has also introduced specialized services for senior citizens through the upgraded portal.
These features are expected to provide easier access to police assistance, welfare-related support, and other citizen services that are particularly relevant to older individuals.
Officials believe the initiative will improve accessibility and ensure that senior citizens can avail themselves of police services without unnecessary inconvenience.
The move aligns with broader efforts to make governance more inclusive and responsive to vulnerable sections of society.
Digital Governance at the Core of Punjab Police Reforms
The launch reflects Punjab Police’s growing emphasis on technology-driven governance and citizen-centric service delivery.
By integrating digital verification systems, online applications, and automated service mechanisms, the department aims to:
Improve transparency in service delivery
Reduce administrative delays
Minimize paperwork
Enhance accountability
Provide faster responses to citizen requests
Reduce the need for physical visits to police offices
Officials say the digital transformation of police services will not only benefit citizens but also improve internal efficiency within the police force.
The Saanjh initiative has long served as a bridge between Punjab Police and the public. With the latest technological enhancements, authorities expect the platform to become an even more effective tool for citizen engagement.
DGP Flags Off 93 Electric Scooters for Women Police Personnel
In another important development, DGP Gaurav Yadav inaugurated a fleet of 93 electric scooters that will be deployed across Punjab for women police personnel attached to Mahila Mitra units and Women Help Desks.
The initiative is aimed at improving mobility and strengthening field-level outreach efforts.
The scooters will enable women officers to:
Respond more quickly to complaints
Conduct field visits efficiently
Participate in awareness programmes
Improve community engagement
Enhance accessibility for women seeking assistance
Officials noted that enhanced mobility can significantly improve the effectiveness of women-centric policing initiatives and help officers maintain closer contact with local communities.
Boosting Women-Centric Policing Across Punjab
Punjab Police has steadily expanded its focus on women’s safety and support mechanisms through specialized programmes and dedicated help desks.
The Mahila Mitra initiative and Women Help Desks have emerged as important platforms for addressing issues related to women’s safety, awareness, and assistance.
The deployment of electric scooters is expected to provide women police personnel with greater operational flexibility and improve their ability to reach citizens promptly.
Police officials believe that better mobility will strengthen grassroots-level engagement and facilitate faster intervention in cases requiring police assistance.
Senior Leadership Participates in Launch Event
The launch event witnessed the presence of several senior police officers and officials associated with community policing initiatives.
Among those present was Gurpreet Kaur Deo, along with other senior Punjab Police officers, representatives of the Saanjh programme, and officials involved in women-focused policing initiatives.
Their participation highlighted the importance being placed on digital service delivery, community outreach, and citizen engagement within the state police force.
Improved Citizen Experience Expected
The upgraded Saanjh Portal is expected to deliver tangible benefits to residents across Punjab.
Key expected outcomes include:
Faster police verification services
Simplified documentation procedures
Better online accessibility
Enhanced transparency
Reduced waiting periods
Improved service delivery for senior citizens
Greater convenience through Aadhaar-based eKYC verification
Officials are optimistic that these improvements will make police services more responsive and user-friendly while strengthening public trust in law-enforcement institutions.
Punjab Police Continues Its Modernisation Journey
The launch of the upgraded portal and the induction of electric scooters form part of a broader modernization strategy being pursued by Punjab Police.
In recent years, the department has increasingly invested in:
Digital policing platforms
Community engagement programmes
Technology-enabled investigations
Women-centric support systems
Citizen service reforms
Smart governance initiatives
The latest measures reflect a continued effort to build a police force that is technologically advanced, publicly accountable, and responsive to the evolving needs of citizens.
With the enhanced Saanjh Citizen Portal and improved mobility for women police personnel, Punjab Police aims to deliver more efficient services while deepening its connection with communities across the state.
Key Highlights
DGP Gaurav Yadav launched the upgraded Saanjh Citizen Portal in Phillaur.
The portal now includes 14 new citizen-focused features.
Aadhaar-enabled eKYC verification has been introduced.
Dedicated services for senior citizens have been added.
Punjab Police flagged off 93 electric scooters for women personnel.
The scooters will support Mahila Mitra units and Women Help Desks.
The initiative is aimed at improving digital governance and citizen-centric policing.
Senior officers, including Gurpreet Kaur Deo, attended the launch event.
